Handpan services in Sydney
Handpan Tuning & Repair Service
Professional handpan tuning and repair support in Sydney.
If your handpan sounds out of tune, has been dropped, damaged, dented or is no longer playing as it should, submit the details below for an initial assessment.
Each instrument is assessed individually. Once we review the condition, maker, scale and video, we will let you know whether the work is possible and provide a quote.
Sydney tuning sessions are scheduled periodically. Submit your handpan details below and we will contact you when the next suitable tuning round is available.
The assessment process
How it works
- 1
Submit your handpan details
Tell us who made the instrument, when it was made, the scale, number of notes and what problem you are experiencing.
- 2
Send us a clear video
The video should show the full instrument and clearly demonstrate the tuning or damage issue. Please play each affected note slowly.
- 3
Receive an assessment and quote
We will review the information with the maker and let you know whether the instrument can be repaired or retuned.
- 4
Confirm your booking
If you approve the quote, we will reserve a tuning slot and provide drop-off instructions.
- 5
Drop off your handpan
The handpan must be delivered to our Villawood showroom before the confirmed tuning session. Collection details will be provided once the work is completed.
Video instructions
Help us assess your handpan clearly
Upload your video to Google Drive, Dropbox, YouTube or another sharing service, then paste an accessible link in the form.
For the clearest assessment:
- Record in a quiet room
- Place the handpan on your lap or a suitable stand
- Show the full instrument
- Play every note slowly and separately
- Play the affected note several times
- Show any visible dents, marks or damage
- Do not add music, filters or background audio
- Make sure the link can be opened without requesting access
Request an assessment
Tell us about your handpan
Each instrument is assessed individually. Please include clear, accessible video and photo links so we can advise whether the work may be possible and prepare a quote.
Service information
Every handpan is different, so we cannot confirm a price before assessing the instrument.
The final quote depends on factors including:
- Number of affected notes
- Severity of tuning drift or physical damage
- Instrument material and construction
- Number of notes
- Single-sided or double-sided design
- Previous repairs
- Accessibility of the affected notes
- Overall condition of the instrument
Double-sided and high-note-count handpans generally require more time and may cost more to repair or retune.
Submission of the form does not guarantee that the handpan can be repaired.
Drop-off information
Melodic Forest Showroom
Unit 8, 17A Birmingham Ave
Villawood NSW 2163
Handpans should only be dropped off after the assessment has been approved and a booking has been confirmed.
Customers must not arrive without an appointment.
Shipping information
Customers may be able to ship their handpan to us after approval.
Shipping costs, insurance and suitable protective packaging are the customer’s responsibility unless otherwise agreed.
Do not ship your handpan before receiving written confirmation and packing instructions.
Common questions
Handpan tuning and repair FAQ
How much does handpan tuning cost?
Every instrument is quoted individually. The price depends on the number of affected notes, the type of handpan, the severity of the issue and the amount of work required.
Can every handpan be repaired?
No. Some instruments cannot be repaired safely, and some repairs may not be economically worthwhile. We will advise you honestly after assessment.
Do you tune all handpan brands?
We can assess handpans from most makers, but acceptance depends on the instrument’s construction, material, condition and the type of work required.
Can you repair a handpan that has been dropped?
Possibly. Please submit clear photos and a video. Physical damage may affect several notes even when only one dent is visible.
Can I bring my handpan directly to the showroom?
Only after your assessment and booking have been confirmed.
Can I ship my handpan?
Possibly, but please wait for written approval and packing instructions before shipping.
How long will the work take?
Timing depends on the scheduled tuning session and the amount of work required. We will provide an estimated completion timeframe when confirming the booking.
Will the handpan sound exactly the same as when it was new?
The goal is to restore stable and balanced tuning as closely as possible, but results depend on the instrument’s age, material, construction, previous work and damage.